Support covering every base of your business' IT systems
Managed IT Support from the Geekee Tech Team allows your team to concentrate on your business without concerning yourself with maintaining your IT infrastructure.
Being a small company, our technicians form close relationships with customers, acquainting themselves with your systems, in-side and out. This type of relationship allows us to provide the quickest possible fault resolution.
With a 2-hour response time on email and telephone support tickets, we begin diagnosing faults quickly.
Where we are unable to provide a resolution through a remote support session, an engineer will be on-site within 24-hours.
As well as Windows desktops, laptops and servers we also support Apple Macs including iPhones and iPads.
Information is king. You’ll receive a weekly summary and a comprehensive monthly report of your IT goings-on.
We maintain a register of loan equipment including desktops, Macs, laptops, servers, network devices and AV equipment.
We can monitor backup tasks. In the event of a failed backup, a support ticket is automatically generated and our helpdesk team alerted.
We actively monitor your IT infrastructure using our remote monitoring and management software, alerting us at the first sign of a potential problem.
We can monitor your computers (PCs, Macs and Laptops), network and server performance, internet connectivity, security and all critical services and processes including data backups.
We can ensure your PCs, servers, routers, firewall and wireless networks are kept up-to-date with the latest firmware updates, ensuring a high level of security.
We perform operating system, security and anti-virus updates as required and ensure any 3rd party software is up-to-date where possible. We are also happy to liaise with 3rd party software support so you don’t have to; making us the only number you need to call for IT issues.
If your business relies on IT, the chances are that you’ve had to invest fairly heavily in your technology. Having spent that money, we want to make sure that you get the very best return from your investment.
As part of your Managed IT Support we provide a complete IT asset inventory and help create a plan for future upgrades and renewal of equipment and software.
Your support agreement can include regaular Network Health Check-ups to maintain a fully functioning IT infrasturature and reduce downtime.