We aim to respond to email and telephone support requests within 15 minutes and begin diagnosing faults quickly.
When unable to provide a resolution through a remote support session, an engineer will be on-site as soon as under 4-hours.
We actively monitor your IT infrastructure using our remote monitoring and management software, alerting us at the first sign of a potential problem.
We can monitor backup tasks. In the event of a failed backup, a support ticket is automatically generated and our helpdesk team alerted.
We can ensure your PCs, servers, routers, firewall and wireless networks are kept up-to-date with the latest firmware updates, ensuring a high level of security.
As well as Windows desktops, laptops and servers we also support Apple Macs including iPhones and iPads.